How to Integrate Flexkeeping & Cloudbeds
WHAT IS FLEXKEEPING?
Far more than a Housekeeping and Maintenance app, Flexkeeping manages Hotel Operations and enables staff and departments to connect, communicate, and coordinate on another level. Properties can expedite and automate their workflows thanks to informed staff, meaningful analytics, and preventative measures, all of which results in increased guest satisfaction.
Lower costs for payroll, linen management, maintenance materials, and general maintenance as well as less minibar lost posting.
OPTIMIZE WORK PROCESSES
With all relevant work information in the palm of their hands, Housekeeping Supervisors know which room to check next, Maintenance knows what to fix and the tools required, and Reception doesn’t need to check with others if a room is ready for the next guest.
INCREASE QUALITY OF SERVICES & GUEST SATISFACTION
The time staff save allows them to do their tasks better, quality inspections ensure mistakes are corrected in time, preventative planning prevents mistakes in the future, and analytics & data make it possible to make informed decisions and improve future operations.
HIGHER STAFF SATISFACTION & LOWER STAFF TURNOVER
When staff are more connected, everyone clearly knows their tasks and the property’s status. With improved team communication, news, shared feedback, and constant support staff will feel like part of a winning team.
HOW WE HELP BASED ON CASE STUDY RESULTS
IMPROVE TEAM COMMUNICATION
- Manage guest services, and create daily or recurring tasks to assign to individuals or teams
- Plan tasks for the future and control their status
- Communicate tasks with individuals/departments and send notifications/alerts
- Create urgent assignments and prioritize work
ENSURE SPOTLESS ROOMS & SAVE TIME
- Allocate rooms to housekeepers and track cleaning progress in real-time
- Receive live information on PMS changes (check-outs, room moves, etc.) on your phone
- Update room cleanliness statuses in real time
- Carry out room inspections with checklists
CONTROL ROOM SUPPLIES AND LOST ITEMS
GET A CLEAR OVERVIEW OF YOUR PROPERTY
- Receive detailed reports on employees, tasks, departments, etc.
- Obtain in-depth hotel operations analytics to download and present
- Control staff performance and efficiency while dispatching operational KPIs
HOW THE MAGIC WORKS
Flexkeeping sends Cloudbeds:
Status of room cleanliness: dirty, clean and inspected
Minibar consumption updates (posting and editing)
GET STARTED IN 4 STEPS:
Click APPROVE to grant access to your Cloudbeds account (if you have a multi-property, please select the option “Connect app to entire property group future members too”).
Wait a few seconds for Flexkeeping to load and then set your password. Wait up to a minute for your Flexkeeping account to be created.
Log-in to your Flexkeeping account using your Cloudbeds username/email and the password you’ve created.
WELCOME TO THE FLEX-FAMILY!
Here is what comes next:
Watch our short intro video in the app to help you get started
Complete the guided tour and play around in the App
One of our Onboarding Managers will reach out to you shortly to help you with the onboarding process and make sure you get the most out of Flexkeeping
NOW YOU CAN ENJOY:
Real-time room status updates that enable housekeepers to better organize their workflow and clean rooms faster, ensuring everything is always ready in time for the new guests.
Constant data exchange between Flexkeeping and Cloudbeds significantly reduces the number of phone calls between Front Office and Housekeeping and ensures all departments stay informed of (early and late) check-outs, room moves, extended stays, etc.
Instant minibar postings. All consumed articles will be charged directly to the guest account in Cloudbeds. Flexkeeping also simplifies the process of minibar inventory control and minimizes the chance of human errors and lost minibar postings.
Higher guest satisfaction resulting from more efficient hotel operations, shorter check-in wait times and better guest service.