EVERY HOTEL DEPARTMENT

RIGHT IN YOUR POCKET

Flexkeeping is truly a holistic, all-in-one solution for all your hotel operations management needs. Whether it’s housekeeping, maintenance, front office, food and beverage or any other facet that’s vital to successfully running a hotel, our app can help you save time and money while improving your entire staff’s quality of work. As the name suggests, Flexkeeping is incredibly flexible and can be customised to streamline and improve any and every aspect of your hotel operations with its robust suite of management solutions.

HOUSEKEEPING

This app was built by a former housekeeper, so when we say “we’ve been there and seen it all,” it’s really true! Cleanliness is the single most important aspect people take into consideration when booking a hotel room, which is why we believe that the housekeeping is the most important department of them all. Flexkeeping was built as a solution for a long list of operational challenges that housekeeping departments commonly face. The Flexkeeping features listed below will help you and your housekeeping staff get the job done faster, better and more efficiently than ever before!

For Executive Housekeepers

  • Updating room statuses in real time
  • Reporting and prioritising maintenance issues
  • Room inspection reporting
  • Assigning daily rooms and assignments
  • Turndown service (evening work distribution)
  • Quality control management
  • Housekeeping analytics
  • Managing tasks
  • Recording, tracking and managing lost & found items
  • Creating, prioritising, delegating and monitoring individual or group assignments
  • Managing guest laundry
  • Managing linen count
  • Capturing and monitoring guest satisfaction
  • Inventory management (consumption, stock, write-offs)
  • Reporting and managing high-priority tasks instantly
  • Creating and dispatching cross-departmental tasks
  • Cross-departmental communication
  • Voice commands

For Housekeeping Supervisors

  • Updating room statuses in real time
  • Receiving and completing tasks
  • Reporting cleaning issues
  • Reporting and prioritising maintenance issues
  • Assigning daily rooms and assignments
  • Recording, tracking and managing lost & found items
  • Room inspection reporting
  • Quality control checklists
  • Prioritising urgent assignments
  • Managing guest preferences
  • Inventory management (consumption, stock, write-offs)
  • Cross-departmental communication
  • Managing guest laundry
  • Managing linen count
  • Voice commands

For room attendants

  • Recording, tracking and managing lost & found items
  • Prioritising urgent assignments
  • Managing guest preferences
  • Cross-departmental communication
  • Managing guest laundry
  • Managing linen count
  • Reporting minibar consumption
  • Reporting guest laundry requests
  • Reporting linen change consumption
  • Reporting room amenities consumption
  • Voice commands

MAINTENANCE

When it comes to handling hotel maintenance issues properly, it’s all about speed. Issues need to be reported, assigned to the proper repair personnel and fixed as quickly as possible. It’s all about being well-organised – having a clear overview of all pending repairs and their statuses. It’s also important to keep accurate reports of the repairs that have been performed for future reference. Flexkeeping enables your maintenance department to do all this and much more.

Features

  • Reporting, delegating and prioritising maintenance issues in real time
  • Tracking and managing maintenance issues
  • Preventive maintenance management
  • Creating and assigning future and recurring tasks
  • Assigning repair jobs to contractors
  • Creating, prioritising, delegating and monitoring individual or group tasks
  • Stock control and management
  • Maintenance analytics
  • Creating and dispatching cross-departmental tasks
  • Recording, tracking and managing lost & found items

FRONT OFFICE

The customer-facing “heart of your hotel” – the quality of front office staff and performance can make or break your hotel. Your receptionists must be knowledgeable, fast and resourceful. Making it easy for them to always have a clear and accurate overview of what’s happening in your hotel is of the utmost importance. Flexkeeping puts all your hotel’s most vital information right at their fingertips.

Receptionists

  • Room status updates in real time
  • Receiving and completing tasks
  • Recording, tracking and managing lost & found items
  • Voice commands
  • Creating, prioritising, delegating and monitoring individual or group assignments
  • Reporting and managing high-priority tasks instantly
  • Creating and dispatching cross-departmental tasks

Guest Services

  • Managing all guest service requests from one place
  • Capturing and monitoring guest satisfaction
  • Recording, tracking and managing lost & found items
  • Creating, prioritising, delegating and monitoring individual or group assignments
  • Quality control checklists
  • MOD check lists
  • Reporting and managing high-priority tasks instantly
  • Creating and dispatching cross-departmental tasks
  • Reporting, prioritising and tracking maintenance issues
  • Cross-departmental communication

Porters and Concierges

  • Reporting, prioritising and tracking maintenance issues
  • Handover checklists
  • Receiving and completing tasks
  • Recording, tracking and managing lost & found items
  • Creating, prioritising, delegating and monitoring individual or group assignments
  • Capturing and monitoring guest satisfaction
  • Reporting and managing high-priority tasks instantly
  • Creating and dispatching cross-departmental tasks
  • Cross-departmental communication
  • Voice commands

FOOD AND BEVERAGE

It’s not just about serving food and drinks to guests, a hotel’s food and beverage staff should be able to host, entertain and nurture guest relations. Your food and beverage staff provides the human connection between your hotel and your guests. Flexkeeping allows you to worry less about managing your food and beverage services and put the focus back on keeping customers happy and providing an unforgettable experience for them.

F&B outlets & Kitchen

  • Managing and dispatching room service requests easily
  • Sending food orders directly to the kitchen screen
  • Creating and dispatching cross-departmental tasks
  • Posting any guest consumption directly to your PMS
  • Managing refills and stock control
  • Reporting, prioritising and tracking maintenance issues
  • Recording, tracking and managing lost & found items
  • Receiving and completing tasks
  • Capturing and monitoring guest satisfaction
  • Creating, prioritising, delegating and monitoring individual or group assignments
  • Reporting and managing high-priority tasks instantly
  • Quality control checklists
  • Handover checklists
  • Digital HACCP checklists
  • Managing linen count
  • Inventory management (consumption, stock, write-offs)
  • Cross-departmental communication
  • Voice commands

Minibar Postings

  • Reporting & monitoring minibar consumption
  • Posting consumption to your PMS
  • Managing refills and stock control
  • Tracking product expiration dates

Room Service

  • Managing and dispatching room service requests easily
  • Sending food orders directly to the kitchen screen
  • Posting any guest consumption directly to your PMS
  • Creating and dispatching cross-departmental tasks
  • Tracking and controlling statuses of tasks and orders in progress

TASK MANAGEMENT

The success of a hotel is measured by how quickly and completely its staff can meet and exceed the needs and expectations of its guests. Flexkeeping makes it easy to delegate, prioritise, monitor and manage tasks right from your smartphone. No more messy pen and paper or endless telephone calls, Flexkeeping makes cross-departmental communication and cooperation simple and effective.

General information

  • Cross-departmental communication system
  • Creating, prioritising, delegating and monitoring individual or group tasks
  • Creating, prioritising, delegating and monitoring individual or group assignments
  • Instant voice-to-text commands with built-in translations
  • Reporting and managing high-priority issues instantly
  • Urgent tasks – a special feature ensuring that important tasks are received and acknowledged immediately
  • Escalation system for high-priority tasks and repairs
  • Task completion reporting
  • Task commenting and editing

ANALYTICS

Flexkeeping offers analytics and a unified reporting system that enables hotel managers to have control over every single operational detail on a single or multi-property level. With its in-depth historical data, “Flexanalytics” helps you detect your bottlenecks and optimise internal processes for every aspect of your hotel operations. Discover your operational gaps, make comparative analyses and optimise processes within the app.

Desktop view with one of the Analytics screen

  • Multi-property or individual hotel levels
  • Multi-property comparative KPI analytics
  • Departmental analytics
  • Analytics of staff performance, productivity and efficiency (per department, per employee)
  • Task management analytics
  • Repair management analytics
  • Quality control and quality audit reporting system
  • Cost of Quality reporting system
  • Guest satisfaction reporting system
  • Lost & Found stats and overview

QUALITY CONTROL

Delivering impeccable service is every hotelier’s ultimate goal. Ensure guest satisfaction and shining reviews through a comprehensive approach to quality control. Flexkeeping allows you to easily enforce consistent quality control mechanisms. Use “Flexaudits” to guarantee the highest quality control standards across your entire property.

Features

  • Quality checklists (for any area of your property)
  • Room inspection checklists
  • MOD checklists
  • Health & Safety checklists
  • Security checklists
  • HACCP checklists
  • Customised checklists
  • Quality Control Analytics

GUEST SATISFACTION MANAGEMENT

Guests are at the centre of the hotel management ecosystem and making sure they are happy should be the number one priority of every hotelier. Use Flexkeeping to provide your guests with a fantastic experience during their stay in order to avoid receiving negative feedback once they’ve left your property.

Guest Feedback Management

  • Capturing and monitoring guest feedback
  • Assigning individual or group assignments with escalation system
  • Tracking issue resolution and guest satisfaction
  • Sending each guest complaint as a task to a person in charge
  • Information about guests
  • Guest satisfaction stats and reporting system

LOST AND FOUND

The hustle and bustle of travelling commonly leads to guests losing or misplacing their personal belongings. Being able to effectively find these items and give them back to your guests can do wonders for guest satisfaction and lead to positive reviews. Unhappy guests who can’t find their belongings also put an unnecessary strain on you and your staff. Flexkeeping provides you with an easy way to record, track, locate, manage anything lost or found on your property.

Features

  • Recording, tracking and managing lost & found items

INVENTORY MANAGEMENT

One of the most important but least glamorous aspects of managing a hotel is inventory management. It’s also one of the most costly processes to make mistakes in. Flexkeeping lets managers automate the process of tracking inventory by providing a clear, real-time representation of stock levels to enable greater efficiency in replacing and refreshing minibar stock, laundry, linen, room amenities and more.

Features

  • Adding or writing off items
  • Tracking product expiration dates
  • Managing and controlling stock
  • Managing refills and controlling stock
  • Overview of items used, amount used, value of used items, write-off amount and value
  • Managing guest laundry
  • Managing linen
  • Reporting and tracking amenities and toiletries

VOICE COMMANDS & TRANSLATOR

The hotel industry is an incredibly international one. That’s why ease of communication is a top priority for hotel management looking to increase their teams’ productivity. Flexkeeping helps hotels break down language barriers with technology, offering both voice command and translation features. Perform actions within the app with voice-recognition. Use built-in translation features to make it easier for your multicultural staff to communicate.

Voice Commands

  • Changing room cleanliness status
  • Creating and dispatching individual or group tasks across departments
  • Instantly translating messages with the built-in voice-to-text translator
  • Sending tasks, repairs, cleaning issues and any other messages with instant translation in the recipient’s language
  • A single channel for cross-departmental hands-free communication
  • Individual or group communication
  • Messaging built specifically for hotel operations needs

CUSTOMISE THE APP

Flexkeeping provides real-time data and supports instant communication between all hotel departments. Put your office in your pocket to manage, delegate and coordinate all yours team’s tasks on the go.


Let us show you how hotels like yours are using Flexkeeping to
save money and improve their guest experience

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