WHO WE ARE, WHERE WE ARE GOING AND WHY WE NEED YOU
Since we took our first steps in 2013, we have seen 300% year-on-year growth and expanded to over 40,000 rooms worldwide. We went from 0 to 💪. However, we are not planning to stop anytime soon.
We want to bring Flexkeeping into the pockets of all hotel professionals in the world. To reach this, and set the new industry standard while we’re at it, we need YOU – you, who is not afraid of a challenge, of putting in the time, of playing in the big league. You, who is interested in not only work, but also PLAY. If you got it, we want it.
YOUR ROLE AND RESPONSIBILITIES
- Previous work experience in hotels is a must-have
- Lead major implementation projects with key clients all around the world
- Monitor and assure high-quality implementation processes of our platform into diverse hotel operations structures
- Lead the team of account managers
- Identify user satisfaction risks and implement appropriate improvements
- Constantly suggest improvements regarding implementations process to assure the highest level of usability
- Identify and suggest up-sell opportunities together with the Customer Care department
- Provide suggestions for functionalities and features based on customer feedback
- Possess an in-depth technical knowledge of Flexkeeping and its applicability to different use cases
YOUR QUALIFICATIONS & PERSONALITY
- Excellent communication skills and IT fluency
- Fluent in English (professional level). Additional languages come as an advantage
- Excellent people management skills and empathy
- Ability to handle pressure and meet deadlines
- Skill in prioritizing and triaging obligations
- Good time management and organisation
- Reliable and proactive
- Previous experience with meeting deadlines, goals and objectives (KPIs)
- Being able to work outside standard working hours if needed (occasionally)
- Willingness to travel
WHAT YOU'LL GET AS A BONUS
FLEXIBLE WORK SCHEDULE
We give you flexibility so that you can focus on creativity.
TRAVEL THE WORLD
Ticket to anywhere...
CRAZY TEAM OUTINGS
Escape the ordinary.
SIP SIP Hoooray!
NO STRESS WHATSOEVER
Stressed spelled backwards is desserts. So, chill!
HELP THE COMMUNITY
Leave your footprint on society.