Become Our Hotel Flexpert

HOTEL FLEXPERT

Advise, coach & enlighten hoteliers about the Flexkeeping approach to hotel operations and be our Flexpert in the field.
Ljubljana, SIFull Time

WHO WE ARE, WHERE WE ARE GOING AND WHY WE NEED YOU

Flexkeeping was born out of a simple desire (as well as not such a great personal experience of our founder) to make the life of hotel professionals easier. We saw that they still operate with pen and paper, which leads to inefficiency, chaos and overall unhappy employees as well as bad guest experience. To solve this issue, we’ve created a platform that helps hoteliers run their hotels better. Think WhatsApp, Asana, Trello, and PowerBI combined, but designed specifically for hoteliers needs. That’s Flexkeeping.

Since we took our first steps in 2013, we have seen 300% year-on-year growth and expanded to over 40,000 rooms worldwide. We went from 0 to 💪. However, we are not planning to stop anytime soon.

We want to bring Flexkeeping into the pockets of all hotel professionals in the world. To reach this, and set the new industry standard while we’re at it, we need YOU – you, who is not afraid of a challenge, of putting in the time, of playing in the big league. You, who is interested in not only work, but also PLAY. If you got it, we want it.

WHAT
WE'LL
TRUST
YOU WITH

YOUR ROLE AND RESPONSIBILITIES

  • Main point of contact to appointed project lead for implemented hotels/clients
  • Ownership of entire implementation processes (pre – during – post)
  • Carry out operational meetings to discover hotels’ operational processes and procedures
  • Customisation and set-up of Flexkeeping app for the implementation process
  • On-field/online implementation of Flexkeeping platform and training of hotel staff
  • Build sustainable relationships and trust with clients
  • Follow communication procedures, guidelines and policies
  • Occasionally acting as customer support agent.
  • Handle customer complaints, provide appropriate solutions and alternatives in cooperation with customer success manager.
  • Ensure excellent customer satisfaction

WHAT
PEOPLE
SAY ABOUT
YOU

YOUR QUALIFICATIONS & PERSONALITY

  • Previous work experience in hotels is a must-have
  • Good knowledge of German, Croatian, English, language is a must-have
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent IT literacy
  • Willingness to travel

WHAT YOU'LL GET AS A BONUS

FLEXIBLE WORK SCHEDULE

We give you flexibility so that you can focus on creativity.

TRAVEL THE WORLD

Ticket to anywhere...

CRAZY TEAM OUTINGS

Escape the ordinary.

FLEXIFREAKY FRIDAYS

SIP SIP Hoooray!

NO STRESS WHATSOEVER

Stressed spelled backwards is desserts. So, chill!

HELP THE COMMUNITY

Leave your footprint on society.

SO IF YOU'RE STILL TRYING TO FIGURE OUT WHAT TIME IT IS; IT'S FLEXKEEPING TIME!

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