WHO WE ARE, WHERE WE ARE GOING AND WHY WE NEED YOU
Since we took our first steps in 2013, we have seen 300% year-on-year growth and expanded to over 40,000 rooms worldwide. We went from 0 to 💪. However, we are not planning to stop anytime soon.
We want to bring Flexkeeping into the pockets of all hotel professionals in the world. To reach this, and set the new industry standard while we’re at it, we need YOU – you, who is not afraid of a challenge, of putting in the time, of playing in the big league. You, who is interested in not only work, but also PLAY. If you got it, we want it.
YOUR ROLE AND RESPONSIBILITIES
- Main point of contact to appointed project lead for implemented hotels/clients
- Ownership of entire implementation processes (pre – during – post)
- Carry out operational meetings to discover hotels’ operational processes and procedures
- Customisation and set-up of Flexkeeping app for the implementation process
- On-field/online implementation of Flexkeeping platform and training of hotel staff
- Build sustainable relationships and trust with clients
- Follow communication procedures, guidelines and policies
- Occasionally acting as customer support agent.
- Handle customer complaints, provide appropriate solutions and alternatives in cooperation with customer success manager.
- Ensure excellent customer satisfaction
YOUR QUALIFICATIONS & PERSONALITY
- Previous work experience in hotels is a must-have
- Good knowledge of German, Croatian, English, language is a must-have
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Excellent IT literacy
- Willingness to travel
WHAT YOU'LL GET AS A BONUS
FLEXIBLE WORK SCHEDULE
We give you flexibility so that you can focus on creativity.
TRAVEL THE WORLD
Ticket to anywhere...
CRAZY TEAM OUTINGS
Escape the ordinary.
SIP SIP Hoooray!
NO STRESS WHATSOEVER
Stressed spelled backwards is desserts. So, chill!
HELP THE COMMUNITY
Leave your footprint on society.