In the summer of 2012, I decided I wanted to travel. It was my last year at Uni and I felt that I had to make one last long trip before I jumped into business. I decided to go to the USA and spent the next 5 months working as a housekeeper in a hotel in Yellowstone National Park. This is how the idea for Flexkeeping was born.
I worked at Gray Wolf Inn and Suites, a mide-range hotel with just over 100 rooms.
While working there, I started observing how our work was managed and how we, employees were communicating. I realized we were losing a lot of time due to the slow and ineffective way we communicated – pen, paper, telephone and face-to-face.
Let me give you an example:
Our housekeeping supervisor always inspected the cleaned rooms, but before she could do that she first had to find us and check our room lists to see which rooms had already been cleaned. If she found any mistakes, she had to come back and we repeated the whole cycle again. This resulted in a lot of lost time and unnecessary back-and-forth, simply because we didn’t have a better, more efficient way to communicate. What’s more, the front office didn’t have access to that information either.
Because of the slow work process, rooms weren’t always ready for check-in and guests often had to wait. Worst case scenario, the supervisor didn’t have enough time to inspect a room properly, which resulted in lower guest satisfaction. The chain of issues continues to go higher, ending in managers not having any real control over events simply because it’s impossible to keep track of this many people, phone calls, documents, and face-to-face communication.
Time and financial losses occur throughout the hotel organization due to poorly organized work processes such as compiling room lists for housekeepers, reporting maintenance issues, assigning additional tasks to employees, contacting departments and the Front Desk, managing supplies, performing quality control, etc.
Learning all of that, I saw an opportunity to create a solution that would solve every single one of the above-mentioned problems and meet all hotel’s other internal operational and communication needs.
5 years and 300+ hotels in 15 countries later, Flexkeeping continues to make a significant impact on the hotel industry by helping hotels provide a better service to guests all over the world.
Flexkeeping keeps everybody up-to-date with what’s happening in the hotel, helps you connect your departments and organize workflow, and provides you with meaningful analytics to maximize your hotel’s performance and save on costs. With Flexkeeping, all information is just a click away.
As we continue to grow, we invite you to learn more about Flexkeeping, a Staff Communications and Hotel Operations management platform and become a part of our Flexfamily.
Luka Berger, CEO