GUEST FEEDBACK MANAGEMENT

Make sure your guests leave happy.

Resolve guest complaints instantly and improve guest satisfaction. Flexkeeping lets you record, monitor, and investigate guest feedback, assign urgent service recovery tasks, and track the cost of complaints.

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Make guests feel heard.

Address complaints immediately while guests are still in-house. Assign feedback resolution to relevant team members for effective management.

Get data-driven insights.

Review guest complaints and positive feedback by department. Easily track your Cost of Quality (COQ). Get daily summaries of guest feedback sent directly to your inbox.

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SUCCESS STORY

»Every comment a guest makes gets immediately communicated throughout the whole hotel so staff can react instantly and management can stay informed about the situation.«

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OUR CAPABILITIES

Built with you in mind.

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to be efficient
Task Management
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to exceed expectations
Guest Service Management
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to meet KPIs
Analytics

If your ops suck, so will your reviews.