FAQ.

Get to know Flexkeeping.

Product & Functionality
  • Flexkeeping is a hotel operations software that integrates with your PMS to automate tasks, improve collaboration across departments, and make guest services easier to manage.
  • Every operational department across the hotel can leverage Flexkeeping. This includes housekeeping, maintenance, front desk, quality assurance, guest service, food and beverage, and strategic management teams.
  • Flexkeeping supports seamless integration with the world’s leading PMS, including Mews, Cloudbeds, RMS Cloud, Apaleo, Shiji, and Oracle/OPERA. Learn more here.
  • Yes. We integrate with a number of tech partners, including runnr.ai, Hoteza, Duve, Canary Technologies, and more. Learn more here.
  • Absolutely. Digital housekeeping checklists, SOPs, and audits keep your operations clearly documented and accessible, reducing or completely eliminating paper use.
  • The platform auto-translates into over 240 languages, so all team members can use the app in their native tongue. Onboarding and support is available in English, Spanish, German, Croatian, Slovenian, Serbian, and Portuguese.
  • We have several videos to show how specific features and functions work. Book a quick demo to find what you’re looking for and see the tool in action.
  • Our pricing model includes a one-time setup and onboarding fee, and a monthly subscription based on the number of rooms using Flexkeeping.
  • One of our experts can walk you through a personalized product demo live, so you can see exactly how the platform will work for your property and ask any questions you might have. Schedule your demo here.
Automation Suite
  • Our hotel automation software replaces manual processes, like scheduling, status updates, and inter-department communication, with automated workflows, smart forecasting, and instant task generation.
  • Our customers use Automated Services to deliver highly personalized guest experiences at scale. Some of the most common use cases include early and late check-outs, baby cots for reservations with children, special services for VIP guests, pet set-ups, and special touches like birthday surprises.

  • Our no-code Workflow Builder is currently in beta and will be available soon for properties using Automated Services. It allows you to create your own automations based on your property’s unique offerings and goals. The simple interface is easy to navigate and requires zero assistance from our development team. 

Housekeeping Suite
  • Yes. Flexkeeping automatically assigns housekeepers to floors or rooms based on availability and experience.
  • Yes, Flexkeeping can help automatically schedule which staff are working during which shifts. It also provides staffing recommendations based on occupancy forecasts. However, the system does not manage hourly planning.

  • Yes. We also provide actionable analytics to help you target inefficiencies and improve training. 

  • Yes. Flexkeeping tracks all room status updates in real-time and logs the data for long-term strategic management.
  • Yes. You can manage all inventory within the app and track consumption to make sure you’re always stocked up.

  • Flexkeeping currently does not manage payroll for housekeeping staff.

  • Absolutely. You can easily manage all of the above within our housekeeping software. Learn more.
  • Yes. You can create custom, colour-coded status types based on your property’s unique needs or brand standards.
  • Yes. Our housekeeping software uses cleaning credits and automation to make work allocation faster and easier.
  • Yes. The Flexkeeping mobile app runs on iPhone and Android, so housekeepers can track progress, access checklists, and manage work on the go.
  • Yes. Flexkeeping is designed to be incredibly easy to use. Our clients regularly report quick adoption across the housekeeping team, even for staff members who may not be familiar with certain tech.

  • Yes. Flexkeeping’s Automated Cleanings tool enables any number of cleaning schemas to be created, managed, and delegated depending on guest requests and PMS data. 

  • They eliminate errors, provide training clarity, allow real-time updates, and offer proof of compliance, all accessible via mobile.

Collaboration Suite
  • All departments tap into one central platform, reducing phone calls and miscommunication while improving task clarity and handoff speed.
  • Yes. Guest requests appear instantly in the system so teams can act immediately and update progress live. It ensures tasks are assigned efficiently, evenly distributed, and tailored to staff skills or availability.
  • Although guests can’t communicate directly with the operational team through Flexkeeping, we integrate with the world’s leading PMS and guest-facing apps to automatically identify guest requests and turn them into service tasks.
  • Yes. Currently used by a selection of beta clients and soon to be rolled out for all properties, our chat function allows team members to communicate seamlessly through a centralized, GDPR-compliant system.
  • Our multilingual hotel app translates over 240 languages instantly. Each team member can use the app in their native tongue to avoid miscommunications and errors.
  • Absolutely. Flexie AI has a voice recognition function, so staff can create and translate tasks by simply speaking into their phone. During onboarding, we provide extensive training to ensure all staff know how easy the tool is to use and how it helps them work faster and avoid roadblocks.

  • Yes. Our built-in chat tool (currently in beta) enables real-time, GDPR-compliant hotel communication across departments, including document sharing. Flexkeeping also has a Photo Proof feature that prompts users to add photos to a task once it’s completed. This improves accountability and visibility for all staff.

Maintenance Suite

  • Yes. Maintenance tasks can be managed and tracked directly within the platform, including real-time coordination with external contractors.

  • Yes. Flexkeeping automates tune-ups and enables preventative maintenance task tracking to help you avoid future repairs, saving time and money.
Quality Assurance Suite

  • Digital SOPs make training faster, clearer, and accessible anytime, reducing errors and improving confidence.

  • Yes. Data and checklists can be centrally monitored to maintain brand standards group-wide. 

  • Definitely. Flexkeeping allows you to create or import custom SOPs, checklists, and audit templates tailored to your needs.
Analytics & Reporting

  • You get actionable analytics, from labour efficiency, repair tracking, and linen usage to guest complaint trends and task completion times.

  • Yes. Digital audits and checklists create time-stamped evidence of SOP compliance, making inspections smoother.
Use Cases & Benefits

  • Flexkeeping scales across all property types, including large hotel groups, independent hotels, resorts, serviced apartments, and campsites. The system is especially beneficial for properties with complex operational needs, due to its automation and AI capabilities.

  • Hotels using Flexkeeping report significant improvements in core KPIs, including efficiency, staff turnover, and ROI. Find our customer success stories here.

  • We stand out in 3 key areas: our extensive automation capabilities, our unbelievably flexible housekeeping scheduling engine, and our commitment to making the tool easy for all team members to adopt, from a user-friendly interface to automatic translations. That’s just the short answer. Book a demo to discover what else sets us apart.
Implementation
& Support

  • Flexkeeping offers seamless integration and effective onboarding support for a fast go-live experience. Depending on the property, set-up can happen in as little as 24 hours, with onboarding complete in just 2 days.

  • Yes. Centralized control and analytics make it easy to manage brand standards and operations across multiple properties.
  • Yes. Our support team is available 24 hours a day, 7 days a week, to answer any questions or concerns with a response time of 3 minutes or less.
  • Yes. Our Customer Success team ensures every single one of our clients is fully supported, whether it’s improving team adoption, training staff to get the most out of the tool, or helping management understand how they can reach their KPIs using Flexkeeping.