Located in the heart of Australia’s most visited city, Quest at Sydney Olympic Park is no stranger to moving parts.
Until recently, the operational team was juggling everything through a manual system. It was stressful, error-prone, and inefficient.
So they made the move to Flexkeeping’s automated system. And if you ask Franchisee James Blanchett, it changed everything:
“Flexkeeping has been a total game changer for our business. Transitioning housekeeping from a static, manual system to a digital platform that syncs in real time with RMS has transformed our workflows, creating a seamless, connected operation that unites all our teams."
Tasks that once took hours are now automated, communication is effortless, and real-time updates mean guests don’t have to wait.
“In the past, our housekeeping, front office, and maintenance teams worked side by side, but information about room status was updated at varying and quite sporadic intervals. Now, our reception staff—who are actually interacting with the guests—can instantly check room status with just a few clicks."
James and his management team are also using Flexkeeping’s analytical tools to access data they never had before—like average cleaning times, linen usage, and maintenance trends.
“These analytics are helping us make smarter, data-driven decisions every day."
Thinking about making the switch to automation?
Download the two-page success story to see how they did it.
