Two months ago, we released Flexkeeping Assistant: the first-ever AI assistant for multilingual hotel teams. To celebrate the first 1000 use cases of this innovative tool, we’ve gathered the initial findings to see how it’s making a tangible impact for our customers worldwide.
Why We Built the AI Assistant
Flexkeeping Assistant introduces AI to hotel operations for the first time ever. Until now, hotel teams were manually typing and assigning tasks, translating through hand gestures, and navigating low productivity. Task generation was riddled with roadblocks, human error, and inflexibilities.
All of this is multiplied by the fact that hotel teams are multicultural, multilingual, and of different levels of tech literacy.
With the assistant, staff can instantly communicate housekeeping needs, repairs, and specific guest requests—in any language—with only their voice.
How It Works
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Think of it like an AI-powered personal assistant in your pocket. Simply open Flexkeeping Assistant on your mobile phone and record yourself saying a task. The assistant automatically listens, understands, and structures it with all the key details:
- Category of task
- Who is the task assigned to
- Priority
- Schedule and due date
- Message
The assistant also translates the task into any language so every team member can instantly understand what needs to be done.
First Findings: How Hotels are Benefiting from the Assistant
To understand how Flexkeeping Assistant is impacting hotel teams and their guests, we extracted data from the first 1000 use cases across 20 properties. We discovered three key statistics to sum up how teams are using the tool and how it drives value for the entire property.
1. 70% of tasks successfully logged within the first try.
Hotel teams are responsible for hundreds of tasks every day. Communicating and delegating those tasks can often take more time than completing them.
After analyzing all tasks spoken to the assistant, we discovered that 70% were successfully logged, assigned, and completed within the first try. This means teams were able to automate almost three-quarters of their daily task admin, saving a significant amount of time and eliminating human error in the process.
"I don't type maintenance tickets anymore. I only use the assistant,” said Akvile Norkute, Housekeeping Manager at Villa Copenhagen. “It saves me a lot of time."
2. Most uses by a single team member: 85 in 3 days.
AI can be challenging to implement, especially if people are intimidated by seemingly complicated tech. Our analysis showed team members were consistently (and successfully) using the assistant, with one person logging 85 tasks in just 3 days—solely by speaking to the tool.
This team member saved countless minutes of manual texting, phone tag, and paper trail management so they could focus more on guest services. Understanding the individual impact of the tool can help us measure its potential to drive efficiency and service quality for the team at large.
3. 14 languages spoken and translated.
Hotel teams are diverse. In our Flexkeeping Assistant sample size alone, there are several unique dialects spoken within a single property.
In the first 1000 uses, the assistant understood and translated 14 languages, including German, Croatian, Afrikaans, Spanish, and Samoan. Team members across departments could communicate seamlessly in their native language, eliminating costly misunderstandings and helping staff feel more confident in their work.
We’re in a New Era of Hotel Staffing and Operations
AI, robotics, and automation are not the future of hospitality. They’re the now. The world’s largest hotel groups are already implementing these tools to solve their biggest operational problems, like staff retention and costly inefficiencies. The question now is how tools like Flexkeeping Assistant can transform the way hotels operate for good.
Flexkeeping is powering a new generation of hotel operations. One that is defined by flexibility, multiculturalism, and guest experiences that go far beyond the current definition of “personalized”. And we believe the only way to get there is to continuously challenge the status quo.
You with us? Book a demo to experience the assistant and discover how Flexkeeping is building a more flexible future for your hotel operations.
