Capilon Hotels Moves to Fully Digital Operations with Flexkeeping by Mews
The London hotel group reports a 343% ROI following the rollout across all four properties.
Capilon Hotels has completed the rollout of Flexkeeping, a Mews company, across its four central London properties, consolidating housekeeping, maintenance and front office operations onto a single platform after years of running on largely manual, paper-based processes.
The group, which manages 199 rooms across properties in central London, went live earlier this year. Prior to implementation, room assignments were distributed on paper, and housekeepers communicated room status to front desk staff by phone or in person. In a multi-building setup with minimal front desk staffing, the lag between a room being cleaned and reception knowing about it could stretch to two hours.
Since the rollout, Capilon has recorded a 343% ROI, a 67% productivity improvement, and 114 hours saved per month, equating to £1,599 in monthly cost savings.
The platform connects directly with Mews, updating room statuses automatically when a clean is completed. Capilon also runs Flexkeeping alongside runnr.ai and Mara Solutions. The former routes guest WhatsApp requests directly to the assigned housekeeper. The latter automatically generates maintenance tasks from guest review feedback overnight.
"After months of researching different providers, this is the one that stood out," said Sam Shepherd, COO of Capilon Hotels. "It's super easy to use, even for people that technology doesn't come naturally to, and it's made everyone much more efficient."
About Capilon Hotels:
Capilon Hotels is a London-based hotel management and development company operating four properties and 199 rooms across central London. With an average occupancy of 90% and an average length of stay of 2.67 nights, Capilon manages acquisitions, development, and day-to-day operations under one roof.
To learn more, go to www.capilonhotels.com.
About Flexkeeping:
Flexkeeping, a Mews company, looks like a hotel operations platform and feels like a sigh of relief. Through smart automation and AI-driven collaboration, we power shockingly smooth experiences for hotel teams and their guests. That's why thousands of properties worldwide trust Flexkeeping to make their operations more profitable. Book a demo to see it in action.
