Flexkeeping and MARA Solutions Integration Turns Guest Feedback Into Real-Time Tasks
New integration automatically converts online reviews into actionable housekeeping and maintenance tasks.
Flexkeeping, a Mews company, has launched an integration with MARA Solutions, enabling hotels to turn guest feedback into immediate operational action.
The integration connects MARA’s reputation management platform with Flexkeeping’s operation system. When guests leave online reviews after their stay, MARA analyzes the feedback and matches it to reservation data. If an issue requires attention, a service ticket is automatically created in Flexkeeping and assigned to the relevant team.
Housekeeping and maintenance staff receive clear, actionable tasks, such as resolving cleanliness concerns or fixing in-room issues, without the need for manual follow-up or cross-department communication.
“Guest feedback is one of the most valuable signals a hotel has, but it’s often disconnected from daily operations,” said Luka Berger, CEO and Co-Founder of Flexkeeping. “This integration closes that gap by turning feedback into immediate, actionable tasks for teams on the ground.”
The result is a faster, more structured response to guest feedback, improving both operational efficiency and guest satisfaction.
''Hotels already receive a huge volume of guest feedback, but identifying issues and acting on them quickly is the real challenge,” said Tobias Roelen-Blasberg, Co-Founder of MARA Solutions. “At MARA, we believe feedback should move across your systems. By connecting MARA with Flexkeeping, we ensure that insights from guest feedback translate directly into action, without delays or manual effort.''
The integration is now available for customers of both Flexkeeping and MARA Solutions. Clients can contact their representative from either entity to get set up.
By connecting guest sentiment directly to daily operations, Flexkeeping and MARA Solutions are helping hotels close the loop between guest feedback and action.
About MARA Solutions:
MARA Solutions was named the best Reputation Management Solution for Hotels in 2025 and 2026. Responding to online reviews can be a daunting task, but it doesn't have to be with our AI Review Assistant of MARA. Our tool is designed to ease your Online Reputation Management process, making it more efficient, personalized, and time-saving. It offers the best and most personalized AI for responding to and analyzing your guest reviews.
To learn more, go to www.mara-solutions.com.
About Flexkeeping:
Flexkeeping, a Mews company, looks like a hotel operations platform and feels like a sigh of relief. Through smart automation and AI-driven collaboration, we power shockingly smooth experiences for hotel teams and their guests. That's why thousands of properties worldwide trust Flexkeeping to make their operations more profitable.
Our mission: to change how hotels operate. For good. Will yours be next? Book a demo to find out.
