The Annex Hotel Yields 454% ROI with Flexkeeping in Toronto Boutique Property
The 24-room Canadian property sees a 57% productivity improvement across housekeeping and maintenance operations.
The Annex Hotel, a boutique property in Toronto, Canada, has recorded a 454% return on investment in Year 2 after implementing Flexkeeping, a Mews company, across its housekeeping and maintenance operations.
Running at 90% occupancy with a lean team, The Annex had operational coordination spread across multiple channels, with no single source of truth for room status, tasks or maintenance. Flexkeeping consolidated those workflows into one platform, delivering a 57% overall productivity improvement across housekeeping, maintenance and front-of-house. That included a 100% improvement in maintenance task management and an 80% improvement in how internal repairs are communicated across the team.
Room statuses now flow directly into Mews in real time, giving front desk staff accurate information without manual updates or cross-department delays.
"The fact that I can just reference Mews and the two of them talk to one another, and I can see when rooms are clean, inspected, or out of order, is a big win," said Sean Killeen, Hotel Manager at The Annex Hotel. "Of all the apps I've used, Flexkeeping is probably the easiest to transition to and understand."
The Annex Hotel runs Flexkeeping in conjunction with Mews, the hospitality operating system that powers its property management.
About The Annex Hotel:
The Annex Hotel is a 24-room boutique property in Toronto's Annex neighbourhood, offering guests a lobby café, bar and access to Raffaella's, an independent Italian restaurant on site.
For more information, visit theannexhotel.com.
About Flexkeeping:
Flexkeeping, a Mews company, looks like a hotel operations platform and feels like a sigh of relief. Through smart automation and AI-driven collaboration, we power shockingly smooth experiences for hotel teams and their guests. That's why thousands of properties worldwide trust Flexkeeping to make their operations more profitable. Book a demo to see it in action.
