This 390-room luxury hotel transformed operational efficiency through Automated Services.
In luxury hospitality, time is everything. For Villa Copenhagen—a landmark hotel known for its commitment to sustainability and standout service—manual processes slowed the team down and ate into the guest experience.
So they made a change.
Just 3 months after implementing Automated Services—our industry-first tool that makes special touches scalable—Villa Copenhagen had already automated 13,778 tasks that used to be handled manually.
The time savings have been substantial.
“I used to spend an hour opening the day because of all the small tasks that needed to be manually added. Now, everything is automated,” says Akvile Norkute, Housekeeping Manager at Villa Copenhagen.
Not to mention the frictionless communication and clarity now that tasks are automatically scheduled. The team knows that nothing will slip through the cracks, so they can focus even more on the guest experience.
“Automated Services is foolproof. Efficiency and effectiveness are big value drivers for us,” says the Front Desk Manager at Villa Copenhagen. “We know there's not going to be an error along the way, and that provides a better experience for the guest.”
The results so far have been transformative. But the future is very bright.
Automated Services has enabled Villa Copenhagen to streamline personalized services. That means more surprise and delight moments than ever before, and more personalization opportunities being discovered daily.
And since Automated Services integrates seamlessly with Mews and guest-facing platforms like Oaky, Villa Copenhagen now has the full tech framework to turn untapped revenue into real dollars.
Curious how they did it, and how Automated Services can do the same for your property?
Download the two-page success story.
